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Frequently Asked Questions

1. Is there a minimum night stay?

We ask that you book for at least 4 nights. The longer you stay with us the less you pay with discounts applied for each day you stay past 6. Ask our reservation advisor for a quote and about our specials.

2. Is there daily housekeeping?

A departure fee is one cleaning upon your departure required for ALL bookings. For any additional cleaning services contact our office (863)424-6193 for rates. There is a minimum 26 hr notice required for additional cleans.

3. Do I need to check in at the office?

You are most welcome to visit our office or just call and let us know that you have arrived safely. We have information for all local spots of interest for you and a full office eniviroment to assist with any business needs. Once we have received your non refundable deposit for your stay we will send the Directions to the Key pickup locations.

4. What time is check in and check out?

The regular check in time is 4:00pm, Eastern Time. Check out is at 10:00am on the date of departure. Please remember that check out time is no later than 10:00 a.m. unless prior arrangements have been made with our office. The house keeping staff will be arriving shortly after 10:00am to perform a routine inventory and home inspection to the house. Just make sure to lock up and have a safe trip home. By-the-way, take care to check you have packed all your personal belongings. Unfortunately, the management cannot be held responsible for any items left behind. If you should leave something behind, and contact us within the first week after you’ve checked out, we will be happy to ship the items to you if found. However, you would be responsible for the cost of shipping. As we do not have the space available to store items left behind, if no one claims them within the first week, unfortunately, we must dispose of them.

5. Is the non-refundable deposit applied to my balance?

Yes. The non-refundable deposit that is taken at the time of your confirmed reservation and is deducted from the total amount due.

6. What is the cancellation policy?

We will require full payment 60 days prior to your arrival. You must cancel your reservation before this payment period or you will forfeit the entire cost of your reservation. Because we know your vacation is a big investment, we strongly recommend taking advantage of the available travel insurance we offer. This will insure that, should you have to cancel for reasons covered, you can avoid the chance of losing your entire investment.

7. Are pets allowed?

There are pets allowed in a some of our homes. Our Reservationist can advise you.

8. Is the pool heated?

Pool heat is availabe in most of our homes. If you wish pool heating it is an additional charge of $175 per week. During the summer months, temperatures are warm enough that the pool water naturally heats to a temperature of around 80-degrees, so pool heat is not needed. In the winter months, we cannot guarantee pool heat temperatures due to weather conditions which drops the tempertures of the pools be

9. Is there a Spa or Hot tub?

Some homes have a spa built into the pool and are only heated if the pool is heated (i.e.: you have purchased additional pool heat or the water is already heated due to warmer summer temperatures). These are NOT “Hot Tubs” and will not reach the higher temperatures usually associated with hot tubs. We currently only a very few homes that have hot tubs instead of Spas.

10. What is provided in the vacation home?

Each room of our homes is fully furnished for your comfort. Every convenience has been provided, including kitchen cookware and bakeware; enough dishware, glassware, and silverware for the maximum number of people that can be booked into the home; sufficient linens for your stay (except wash cloths and hand towels). There is also two rolls of toilet tissue, some garbage bads and a “starter” bar of soap provided per bathroom. You will have cable, internet, and free long distance and local calls. There is even a washer and dryer, for your convenience free of charge.

11. What do I need to bring and/or provide in the vacation home?

We can not provide your chemicles in the home and they should be purchased before you arrive. You will need to provide any food or drink you plan to consume during your stay, as well as additional toilet tissue, Kleenex tissue, paper towels, napkins, additional garbage bags, dishwashing detergent and liquid dish soap. You will also need to bring personal toiletries, such as shampoo, lotions, mouthwash, a personal hair dryer, wash cloths, laundry detergent, etc. If you are planning a trip to the beach or a water park, please bring or purchase your own beach towels and chairs.

12. Where do I go for groceries or any other supplies I might need?

We have provided a very informative Visitor’s Guide in each vacation home. This binder is full of valuable information for you, including locations and directions to grocery stores, gas stations, fast food and restaurants.

13. Do we have to wait until we get to the theme parks to purchase tickets?

Absolutely not! They will be more than happy to take care of your ticketing needs, and even deliver the tickets directly to your vacation home before your arrival. Tickets can be ordered online via Email at Rentals@sunsplash.com before your arrive or once you are here over the phone at 800-505-1359. No waiting in line at the theme parks! What could be easier?

14. What happens if something in the house isn't working?

We make every effort to ensure that the home is properly maintained and that all the equipment is in good working order. However, from time to time problems do occur, and with that in mind we provide a special phone number for you to call should you require maintenance service. This number is monitored 24/7 via a pager even after normal hours. Normally someone will get back to you within 24 hours of your call. If you have a medical emergency please call 911.


 
   
  Sunsplash Vacation Homes
3710 Ronald Regan Parkway
Davenport, FL 33896
Toll Free: 800.505.1359
L: 863.424.6193
F: 863.424.1359
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